What’s the delivery procedure?
After you’ve placed your order you will receive an Order Confirmation by email. We will process your order as soon as humanly possible. If you place your order before 5 pm on weekdays, your order will be shipped the very same day. Once your order has been dispatched, you will receive an email with a link that enables you to track and trace your order. On our website, under Account, you can check the status of your orders.
Will I be charged customs and import charges?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. You might want to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
When can I expect my delivery?
In general you can expect your order in 5-7 working days for international shipping and 2-3 working days for shipping within Malaysia. Once your order has been dispatched you will receive an email with a link that enables you to track and trace your order.
What courier service is being used?
Currently we only use FedEx for international economy shipment which will take around (5-7days) and EasyParcel for standard track shipment in Malaysia (2-3days)
What are the shipping rates?
The shipping rates varies based on the shipping zone. The rate based on zone is as follow :
- Malaysia (USD 2)
- South East Asia (USD 12)
- China, Hong Kong, Taiwan (USD 15)
- Other countries (USD 25)
Is there any free shipping conditions?
Yes definitely. Free shipping will be awarded to :
- first 100 customers
- Those who purchased more than USD 250 in a single transaction.